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Day 1

19 July 2023

Drafting Questions for Customers​

Prior to this course, we had a general idea of what mental model is however after attending the lesson, we gained a better understanding and how it is related to our project. For instance, the customers we interact with may have a completely different view from us thus it is important to understand their point of view and work towards fulfilling their requirements. In addition, we worked together and created a team contract where we can follow closely to promote teamwork and prevent any dispute within the team. As we are meeting the customers on day 2, we have came up with various questions regarding the project to help us gain a better understanding on the requirements of the customers.

Requirement Gathering Questions​

  1. What specific problems or challenges are you hoping this app will solve for?
  • This question is drafted to understand the primary pain points and desired outcomes where it will help to align the app’s features and functionalities with user needs.
  1. Are there any features or functionalities that are essential?
  • This question helps to identify the critical features from the customer’s perspective where it will ensure the app focuses on providing value to its users.
  1. How do you envision using the app in your daily life or work?
  • By asking this question, we can understand the context and use cases which helps in designing a user-friendly interface and seamless user experience.
  1. What are the motivations to consider using this app?
  • Knowing the customer’s motivation provides insights into their needs and what drives them to seek a solution through the app.
  1. What devices and platforms do you plan to use the app on (e.g., iOS, Android, desktop)?
  • Knowing the target platforms ensures compatibility.